Fit3 Terms & Conditions – Transparent & Fair Terms of Use for Malaysia's Online Casino Platform

1 Introduction

Welcome to fit3 — an online casino and gaming platform operating in Malaysia. This Terms & Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and fit3 ("Platform", "we", "us") governing your use of all services, features, and content available through fit3.my and all associated subdomains or applications.

Fit3 is committed to providing a safe, fair, and enjoyable online casino experience for all Malaysian users. We operate with a firm focus on transparency, fairness, and member protection. These Terms are designed to ensure every member has a clear understanding of their rights and responsibilities when using the fit3 platform.

By clicking the "I Agree" button during registration, logging in to your fit3 account, or continuing to use any fit3 services after changes to these Terms take effect, you confirm that you have read, understood, and agreed to be bound by all terms contained in this document.

2 Membership Eligibility

To register and use fit3's services, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age at the time of registration and at all times when using the fit3 platform.
• Be a resident of or physically located in Malaysia when accessing the fit3 platform.
• Have full legal capacity to enter into a binding contractual agreement.
• Never previously been banned, suspended, or excluded from the fit3 platform for any reason.
• Not acting on behalf of another person or third-party entity when registering or using a fit3 account.

Fit3 reserves the right to request age and identity verification documents at any time. Failure to provide satisfactory documentation within the specified timeframe may result in account suspension or closure, as well as the withholding of any pending withdrawals until verification is complete.

3 Account Registration

Each fit3 member is permitted to hold only one (1) active account at any one time. Holding multiple accounts is a serious breach of these Terms and may result in the closure of all accounts involved and forfeiture of all balances without compensation.

During the registration process, you are required to provide accurate, complete, and up-to-date information, including:

• An active and valid Malaysian phone number.
• A strong, unique password for your fit3 account.
• Any additional information requested by fit3 for identity verification or legal compliance purposes.

You are solely responsible for keeping your fit3 account login credentials confidential. fit3 shall not be liable for any losses resulting from unauthorised access to your account due to your failure to protect your login details. If you suspect your account has been accessed without authorisation, contact fit3's support team immediately at [email protected].

4 Deposits & Withdrawals

All financial transactions on the fit3 platform are conducted in Malaysian Ringgit (MYR) only. fit3 supports the following deposit and withdrawal methods for Malaysian players:

Deposit Terms:

• The minimum deposit amount is RM 50 per transaction for all listed payment methods.
• Deposits may only be made from a payment method registered in the same member's name — no third-party deposits are permitted.
• Fit3 reserves the right to request additional verification for deposits exceeding certain limits for Anti-Money Laundering (AML) compliance purposes.
• Fit3 does not charge any processing fees on deposits; however, network charges or fees imposed by your payment provider may apply.

Withdrawal Conditions:

• The minimum withdrawal amount is RM 100 per request.
• Withdrawals must be made to the same payment method used for the deposit, or to a method verified under the same member's name.
• Withdrawal processing times: Standard Member (6–24 hours), Gold (2–4 hours), Platinum (1–2 hours), Diamond (under 30 minutes).
• Fit3 reserves the right to conduct security checks and verification before approving any withdrawal, particularly first-time withdrawals or those exceeding certain limits.
• Fit3 is not liable for delays caused by payment processors beyond our control.

5 Bonuses, Promotions & VIP Programme

Fit3 offers Malaysian members a variety of bonuses and promotions from time to time. Each bonus is subject to specific conditions stated in its respective bonus terms. The following are the general terms applicable to all fit3 bonuses:

• All bonuses carry wagering requirement that must be met before any bonus-related winnings can be withdrawn. The wagering requirement for each bonus is clearly stated before you claim it.
• Each member is entitled to claim one (1) Welcome Bonus only, for the lifetime of their fit3 membership, regardless of whether the original account was closed and a new account opened.
• Bonuses may not be transferred between members, sold, or exchanged directly for cash without first satisfying the applicable wagering requirements.
• Fit3 reserves the right to cancel or modify any bonus or promotion with reasonable notice. Bonuses that have already been claimed and are currently being wagered will not be affected by such changes.
• Any attempt to abuse bonuses — including arbitrage betting, multi-account bonus manipulation, or techniques deemed fraudulent by fit3 — will result in bonus cancellation and further action.

fit3 VIP Programme has four tiers — Standard, Gold, Platinum, and Diamond. VIP points are accumulated based on total wagers placed. fit3 reserves the right to modify the VIP programme structure, points accumulation rates, or benefits offered, with reasonable notice given to members via official fit3 communication channels.

6 Game Rules

All games available on the fit3 platform — including Fruit Blast, Panda Pow, Aztec Gems, Oracle Roulette, Hercules Zeus, Auto Roulette, Gladiator Legends, and all other titles in the fit3 collection — are subject to the following rules:

• The outcome of every game is determined by an independently audited random number generator (RNG). No one — including fit3 — can predict or influence the result of any round.
• The RTP (Return to Player) value stated for each game is a long-term average calculated over millions of rounds — it is not a guarantee of returns for any individual session.
• In the event of a technical disruption during gameplay that results in an incomplete round, fit3 will resolve the situation based on recorded system logs. The decision of fit3's technical team is final in such instances.
• Bets that have been confirmed and processed by the system cannot be cancelled. Members are responsible for ensuring the correct stake is selected before confirming any bet.
• Fit3 reserves the right to void or suspend any wager or winnings suspected of involving software bug exploitation, technical errors, or any method deemed unfair by fit3.

Fit3 reserves the right to add, remove, modify, or suspend any game on the platform at any time without prior notice. Game updates or improvements may result in temporary service interruptions, and fit3 shall not be liable for any losses arising from such interruptions.

7 Member Conduct & Responsible Gaming

As a fit3 member, you agree to use the platform in a responsible, lawful manner that is respectful of other members. The following actions are strictly prohibited on the fit3 platform:

• Using automation software, bots, scripts, or other third-party tools to play, place bets, or access the fit3 platform automatically.
• Attempting to hack, attack, or disrupt fit3's systems, servers, or networks in any way.
• Sharing your fit3 account with another person, or allowing someone else to use your account, even with your permission.
• Registering or using a fit3 account on behalf of another person, whether for commercial or non-commercial purposes.
• Using false information, a stolen identity, or payment methods without the authorisation of the rightful owner during registration or transactions.
• Harassing, insulting, threatening, or abusing any other member or fit3 staff through any of the platform's communication channels.
• Spreading false, misleading, or malicious information about fit3 or its members on any platform or communication channel.

8 Account Closure & Suspension

Fit3 reserves the right to suspend or close any member account, with or without prior notice, for the following reasons:

• Violation of any Terms & Conditions set out in this document.
• Suspected fraudulent activity, money laundering, or other unlawful conduct.
• Confirmation that the member is under 18 years of age.
• Requests from relevant authorities in Malaysia.
• Account inactivity for more than 12 consecutive months.
• Failure to provide identity verification documents within the stipulated timeframe upon request.

You may also close your fit3 account at any time by contacting our support team. Before closure, all active bonus wagering requirements must be completed, and any eligible balance will be processed for withdrawal in the usual manner. Accounts closed at a member's request may be reopened within 30 days by contacting the fit3 support team.

9 Limitation of Liability

To the extent permitted by applicable Malaysian law, fit3 is not liable for:

• Any financial losses incurred by a member as a result of gaming activity on the fit3 platform, including losses arising from unfavourable game outcomes.
• Service interruptions caused by factors beyond fit3's control, including Internet Service Provider (ISP) failures, Malaysia's telecommunications infrastructure issues, or natural disasters.
• Unauthorised access to your account resulting from your failure to safeguard your login credentials.
• Delays in deposit or withdrawal processing caused by delays on the part of the payment service provider.
• Indirect, consequential, or punitive losses arising from the use of the fit3 platform.

The maximum total liability of fit3 to any member for any claim, regardless of the basis of that claim, is limited to the net deposit amount made by that member in the 30 days prior to the incident giving rise to the claim. fit3 makes no guarantee that the platform will be available at all times without interruption or technical errors.

10 Responsible Gaming

Fit3 takes responsible gaming seriously and provides a range of tools and resources to ensure all Malaysian members play within healthy limits. As a fit3 member, you agree to:

• Play for entertainment purposes only — not as a primary source of income or a means of resolving financial difficulties.
• Setting personal limits for deposits, losses, and playing time before starting a session.
• Refraining from playing when emotionally distressed, under the influence of alcohol or substances, or when you are unable to make rational decisions.
• Make use of the self-control tools provided by fit3 if you feel your usage of the platform is starting to get out of hand.

Fit3 provides the following self-control tools to all Malaysian members free of charge:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your account dashboard.
• Session Time Limits: Set session time reminders and daily play time limits.
• Temporary Self-Exclusion: Temporarily lock your account — for 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion: Permanently close your account with no option to reopen.

If you need assistance, please contact Talian Kasih: 15999 or email the fit3 support team at [email protected]. We also encourage you to visit the Gamblers Anonymous Malaysia website for additional responsible gaming resources.

11 Amendments to Terms & Conditions

Fit3 reserves the right to modify, add, or remove any part of these Terms & Conditions at any time. Any changes will take effect as soon as they are published on fit3.my. fit3 will endeavour to provide reasonable advance notice of material changes via email or in-platform notifications to all active members.

Your continued use of the fit3 platform after any changes to these Terms take effect will be considered your acceptance of those changes. If you do not agree with any amendment, you have the right to close your fit3 account before the changes come into effect by contacting our support team.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of fit3's services, please reach out to us through the following channels:

• Support Email: [email protected] – response within 24 hours.
• Live Chat: Available directly within the fit3 platform — typical response time under 3 minutes, 24/7.
• Responsible Gaming: Talian Kasih 15999 – immediate assistance for gaming-related issues.

Fit3's customer support team is available 24 hours a day, 7 days a week, in both Bahasa Malaysia and English, including Malaysian public holidays. We are committed to responding to all enquiries accurately, honestly, and within a reasonable timeframe.

These Terms & Conditions, and any disputes arising from them, are governed by the laws of Malaysia, and all disputes shall be resolved under the jurisdiction of Malaysian courts.